Frequently Asked Questions

What products do you sell?

We offer a variety of home and garden products designed to improve comfort, organization, décor, and outdoor living.

Where do you ship?

We currently ship to customers in Canada, the United States, and selected international destinations.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 5–10 business days depending on your location.

Do you offer free shipping?

We offer free shipping on qualifying orders. Promotional shipping offers may vary throughout the year.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email.

What is your return policy?

We accept returns within 30 days of delivery for eligible items in their original condition.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging.

How can I contact customer support?

You can reach us at city26dream@outlook.com. We aim to respond within 24–48 business hours.